Delivery & Returns

Delivery

Delivery is by courier (City Link) or Royal Mail. Please contact us if you require a tracking number.

• Rope orders are despatched within a week of payment.
• Barrier Rope, Oak Swing and Scramble Net orders are despatched within 2 weeks.
• Banister Bracket orders are despatched within 2-4 weeks.

Please inform us if your order is urgent. If an unusual situation such as a lack of stock occurs we shall contact you directly. If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been despatched.

Carriage Charges

All British mainland orders attract a post & packaging cost of 12.99 regardless of the number of items purchased, unless the total order price is less than 10, in which case post & packaging is 4.95.

For addresses in Northern Ireland, the Scottish Highlands, Scottish Islands, Isle of Wight & Isle of Man, a charge of 20.00 applies, regardless of the number of items purchased. It will be sent via Royal Mail and if it turns out to be cheaper you will be refunded the difference.

For addresses in the Isles of Scilly, Guernsey and Jersey, a charge of 30.00 applies, also regardless of the number of items purchased. It will be sent via Royal Mail and if it turns out to be cheaper you will be refunded the difference.

For postage to places outside of the UK please get in contact for a quote.

Guarantee and Returns

We are unable to accept returns of cut lengths, custom orders and orders including splicing work due to their custom made nature. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights, which remain unaffected. Any contract will be governed by English law.

Tax

Due to our size, Rope and Splice Ltd is not VAT registered. This means there is no VAT charged on our products or on postage and packaging.

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